Our partners must be certified B2B foodservice suppliers who have obtained the necessary licences or registration with the local authority; with the rights to manufacture, import, export, transship or sell the products.
KoomiMarket will cover a wide spectrum of F&B suppliers that can provide what a foodservice business basically needs; this includes a wide array of food categories and F&B related products like packaging.
If it is an issue that the F&B merchants (buyers) can resolve with the F&B suppliers (sellers), the buyers can contact the sellers directly. If it is an issue that cannot be resolved by the sellers, buyers can contact our customer service team via texting +65 8168 7729 (Whatsapp only) or emailing, [email protected]. Please have your order number, name, email, company name and any other information or photos ready for reference.
If your order contains an item that is sold by weight, we'll need payment authorisation for up to 125% of the projected cost when we charge your credit card before delivery.
As a result, your cart amount will show the estimated amount; while your credit card will reflect the additional authorisation amount. When all your orders are packed, the final cost of these orders will be determined.
After the original authorization, if you change or add to your order, we will get the another authorization for up to 125% of the increased amount.